This Privacy Policy explains how Ecohaven Organic Mart (“Ecohaven”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website or services. We follow applicable UAE data protection laws and take your privacy seriously.

This policy applies when you:

  • Visit our website: https://eco-haven.shop/
  • Buy products or interact with our online store
  • Contact us, sign up for marketing, or participate in promotions

If you do not agree with this Privacy Policy, please do not use our Services. For questions, contact us at info@eco-haven.shop.

1. Sensitive Personal Information

Some types of information are considered sensitive under certain laws (such as religious beliefs, ethnicity, or sexual orientation).

Ecohaven does not collect or process sensitive personal information.

2. Information From Third Parties

We do not collect personal information from third-party sources. All information is collected directly from you or automatically through your use of our website.

3. How We Use Your Information

We only process your personal information when there is a lawful reason under UAE regulations and other applicable laws. We use your information to:

  • Process orders and provide our products and services
  • Communicate with you about orders, inquiries, or support
  • Improve website performance and customer experience
  • Protect our website against fraud and security threats
  • Meet legal and regulatory requirements
  • Send marketing messages (only with your consent)

4. Sharing of Personal Information

We do not sell or rent your personal information.

Your information may only be shared in limited situations, such as:

  • Business changes: If Ecohaven is involved in a merger, sale, or restructuring
  • Legal obligations: When required by UAE law or government authorities

5. How We Protect Your Information

We use reasonable technical and organizational security measures to protect your data, including secure systems and access controls.

However, no online system is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights (UAE & International Users)

Depending on applicable laws, you may have the right to:

  • Request access to your personal data
  • Ask for corrections to inaccurate information
  • Request deletion of your data (where legally permitted)
  • Withdraw consent for marketing communications

You can exercise these rights by emailing info@eco-haven.shop. We will respond within a reasonable time in line with UAE regulations.

7. Information We Collect

a) Information You Provide

We collect personal information when you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to updates or promotions

This may include:

  • Name
  • Phone number
  • Email address
  • Billing or shipping address

Please ensure your information is accurate and kept up to date.

b) Payment Information

When you make a purchase, payment details are processed securely. Ecohaven does not store full payment card details. Payment data is handled through secure systems in line with industry standards.

8. Automatically Collected Information

When you use our website, we may automatically collect limited technical data such as:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Language and general location (non-precise)

This data helps us:

  • Keep our website secure
  • Understand how visitors use our site
  • Improve performance and usability

9. Cookies & Tracking Technologies

We use cookies to:

  • Ensure the website works properly
  • Remember your preferences
  • Improve speed and performance

You can control cookies through your browser settings. Disabling cookies may affect some website features.

10. Marketing Communications

If you choose to receive marketing emails or messages from us, you can unsubscribe at any time using the link provided or by contacting us directly.

We respect your preferences and do not send unwanted communications.

11. Data Retention

We keep your personal information only for as long as necessary to:

  • Fulfill orders and provide services
  • Meet legal, tax, or regulatory requirements

When data is no longer needed, it is securely deleted or anonymized.

12. Do-Not-Track (DNT) Signals

Some browsers offer Do-Not-Track features. At this time, there is no universal standard, and we do not respond to DNT signals. If this changes, we will update this policy.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Email: info@eco-haven.shop
Address: BC-889185, 26th Floor, Amber Gem Tower Ajman, United Arab Emirate

15. Access, Update, or Delete Your Data

Subject to applicable UAE and international laws, you may request to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent for certain processing activities

Please email info@eco-haven.shop to submit your request. Some rights may be limited by legal requirements.